Refund policy

Return and Refund Policy for AJ Apparel US:

At AJ Apparel US, we take pride in delivering high-quality custom apparel products created to your specifications. We are dedicated to your satisfaction and work diligently to ensure that your order meets your expectations. However, it's important to note that all our products are made to order, which means we do not accept returns or refunds. This policy is in line with industry standards for customized products and ensures that we maintain the highest level of quality control.

Return Policy:

We understand that errors can occur, and we want to make it right for you. While we cannot accept returns, we are committed to addressing any issues that may arise with your order. If you believe there is a problem with your order, please follow these steps:

1. Contact Us:

   • Contact us via this form, and someone from our team will get in touch with you within 1 to 3 business days.

2. Timeframe:

   • Please notify us of any issues within 7 days of receiving your order. This ensures that we can provide the best assistance.

3. Contact Information:

   • Address: 13219 Stafford Rd. Bldg A, Missouri City, TX 77489
   • Phone Number: 832-243-1301
   • Email: support@ajapparel.us

Refund Policy:

As mentioned earlier, we do not offer refunds for orders, given that all our products are custom-made to your specific requirements. However, we strive for perfection in our work and aim to deliver your products exactly as you've specified. Here are some key points to consider:

1. Double-Check Your Proof:

   • It's crucial to review and approve the design, spelling, ink colors, and all other details of your proof before production begins. Once approved, no changes can be made.

2. Invoice Details:

   • Carefully examine your order invoice, including sizes, artwork, garment styles, colors, and size breakdown. Any discrepancies must be addressed before approval.

3. Order Cancellation:

   • If you need to cancel your order before production, please be aware of the following fees:
     • Payment processing fee (charged by our payment processor)
     • $35 to cover the time spent on processing your order
     • Artwork proofing fees
     • Rush fees, if applicable, are non-refundable due to the custom and rush nature of our products.

4. Refund Options:

   • Refunds are processed within 4-7 business days after we receive the returned order at our facility. We cannot initiate any refund options until the order has been returned to us.
   • Refunds for orders that were approved by the customer but differ from what was expected can be discussed with our account management team.

Contact Us for Further Assistance:

Our customer care team is available to assist you during weekdays. If you have any questions or concerns about your order or need assistance with the refund process, please do not hesitate to reach out:

• Call us at (832) 243-1301
• Email us at support@ajapparel.us

While we do not accept returns or refunds, we are committed to providing you with top-notch custom apparel and addressing any issues to ensure your satisfaction. Thank you for choosing AJ Apparel US for your custom printing needs.